Ref.: Name of Vessel-Voy.;

Description of cargo;

Master B/L number; LCL B/L number;

POL-POD

To: (Claimant)

Sir,

Despite LCL acting with due diligence in performing the contract of carriage, it is inevitable that goods sometimes go missing during the course of the transportation.

Please note, however, that while we will do our best to assist you if your goods have been lost, we will not always be liable for that loss. In addition, the extent of our liability will occasionally be limited by law. Consequently, we will not always be able to compensate you for your loss.

In the event that goods have been lost during shipment and you are of the opinion that the shortage has been caused by us, we kindly ask you to follow this procedure:

1. Give immediate notice of the shortage to us and to our agent at place of destination, via phone, fax or e-mail. This notice should be given in the format attached to this letter, and always within 3 days from receipt of cargo.

2. Fill out the appended claim form and send it to us together with the documentation specified therein.

When we have the completed form and the documentation asked for, we will carefully consider your claim and revert with comments and questions, if any. We will honour all claims where it appears that we are liable according to the law.

If you have any questions regarding cargo loss—please, do not hesitate to contact us at any time.

Yours sincerely,

LCL